Painting Services - Viva Painters Adelaide

We’re genuinely sorry we let you down.

At Viva Painters, we aim for perfection, but it’s clear we missed the mark this time. We don’t just want to “get your feedback”—we want to make things right with you. Your honest feedback is the only way we can learn and ensure this doesn’t happen again.

Your Information

If you’d prefer to remain anonymous, you can leave these blank. However, providing your details allows us to personally reach out and resolve this for you.

Name (Optional)

Email (Optional)

What happened?

Please share your experience with us. Feel free to be as candid as possible—we need the “unfiltered truth” to improve.

Message*

Where did we lose your trust?

Understanding the specific area helps us coach our team effectively. (Select all that apply)

The quality of the work (Preparation/Cleaning)

Communication & Responsiveness

Timing & Punctuality

Pricing & Billing Clarity

Something else…

How can we make this right?

Every situation is unique. How would you like us to proceed?

I’d like a complimentary “touch-up” visit to fix the specific issue.

I’d like a personal call from the Owner/Manager to discuss this.

I just want an explanation or a formal apology.

I don’t want to be contacted; I just wanted to share my feedback.

Our Promise to You: This form goes directly to our leadership team, not a general inbox. We treat every negative experience as a priority. If you provided your contact details, a member of our management team will review your case and reach out within [Insert Timeframe, e.g., 24 hours].